Warranty Claim Procedure
The following procedures must be followed in strict detail to obtain prompt, complete and accurate evaluation of a warranty claim. Failure to adhere to the specified procedure will lead to delays and may result in refusal of the claim.
Only parts which have actually been assembled into an engine will be considered for warranty evaluation. Any parts which are alleged defective due to handling damage, packing errors, wrong parts, etc. must be returned separately for credit and should not be submitted as warranty material.
a) All warranty claims must be processed within 30 days of the date of the failure.
b) Parts must be accompanied by the following information:
1. Clear and legal copies of all work orders and receipts for parts for the original engine build when the ARCO parts were first installed.
2. Clear and legal copies of all work orders and receipts for parts, or a detailed estimate of the parts and labor required for the repairs following the engine failure.
3. A completely filled out and signed report, giving as much detail as possible, regarding the circumstances of the failure, including a description of engine operating symptoms prior to failure.
4. E-mail the above information to the Customer Service Dept. at firstname.lastname@example.org and attach a photocopy to the parts.
c) Parts returned for warranty analysis must be carefully packed and protected from shipping damage. Parts damaged in handing due to improper packing will be denied warranty consideration.
d) Warranty claims found to be incomplete or improperly submitted when reviewed by Customer Service will be set aside and no action will be taken until the necessary additional parts and/or paperwork are received. Customer Service will inform the customer responsible for the claim of the additional parts or information needed to process the claim. If no response is received within 30 days, a follow-up letter will be sent. If no response is received within 15 days after the follow-up letter, the claim will be dropped and the returned goods discharged.
e) Following the evaluation of the parts and information submitted, Customer Service will make final determination of the cause of failure. Customer Service will provide a report of its findings for all claims determined to be non-warrantable. We cannot be held responsible for inaccuracies resulting from a lack of parts information.
f) We will hold the returned parts for a period of 30 days after completion of the evaluation. At the end of this period, the parts will be discarded unless otherwise requested. Parts involved in claims found to be non-warrantable may be returned to the customer upon request, if made within the 30 day period following issuance of a report.